Initiate a domestic wire transfer recall

Controlled maker–checker procedure for recalling a domestic wire dispatched in error, before end-of-day settlement.

Audience

Payments operations

Format

Precision-style SOP

Controls

Maker / Checker

Purpose

This procedure defines the steps to request a recall of a domestic wire transfer that was released with incorrect beneficiary or amount details. It applies only before the daily settlement cut-off; after cut-off, follow the Post-settlement Reclamation SOP.

Roles

Before you start

• Confirm the wire's status is Released and not yet Settled.
• Have the transaction reference (TRN) and the reason for recall ready.

Procedure

Maker

1. In the Payments console, search the TRN and open the transaction.
2. Verify the wire status is Released.
   • If the status is Settled, stop and escalate under the Post-settlement SOP.
3. Select Actions → Request recall and choose the reason code (WRONG_BENE or WRONG_AMT).
4. Enter a description of the error and submit. The request moves to Awaiting authorisation.

Checker

1. Open the Authorisation queue and select the pending recall.
2. Independently re-verify the beneficiary, amount, and reason against source documentation.
   • If details do not match, reject the request with a note and return it to the maker.
3. Click Authorise. The system transmits the recall message to the beneficiary bank and sets the status to Recall requested.

Exceptions

A recall request is not a guarantee of return. If the beneficiary bank declines, log the outcome and refer the case to the Investigations team within one business day.