Senior Technical Writer · Knowledge Lead
Documentation strategy for complex enterprise software.
I'm Adinarayana — a Senior Information Developer with 9 years designing end-to-end user journeys, structured content (DITA/XML, Markdown), and in-product guidance for teams at JPMC, Google, Boeing, and Collins Aerospace.
Capabilities
Structured Authoring
DITA XML, S1000D, Adobe Experience Manager, PTC Arbortext. Migrated 50+ audit-ready procedures from Word to modular XML.
Docs-as-Code
Markdown, Git, Oxygen XML, and CI-tested code samples. In-product guidance authored alongside engineering.
Knowledge Leadership
Launched a global Knowledge Base from scratch for the Google Cloud Partner Support Desk across 5 verticals — cutting article search time by 80%, resolving 100% of the backlog in Q1, and halving L1/L2 resolution times. Led a 5-person team across Google People Ops and governed 300+ SOPs end-to-end.
AI in Technical Writing — a simple roadmap
How I actually use LLMs day-to-day as a Senior Technical Writer — content audits, drafting, editing, and scaling documentation without compromising on craft or the reader's time.
- Where AI accelerates the work
- Where it still needs a human editor
- Prompts, guardrails, and review loops
- Scaling output without losing voice