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05 / Knowledge Base Support / self-service

"Access denied" (AUTH-403) when opening a workspace

You can sign in, but you see Access denied — AUTH-403 when you try to open a specific workspace.

Audience
End users
Format
Troubleshooting article
Structure
Symptom · Cause · Fix

Symptom

After signing in successfully, opening a workspace returns a red banner reading Access denied (AUTH-403). Other workspaces open normally.

Cause

AUTH-403 means your account is authenticated but is not a member of the workspace you're trying to open, or your membership was removed. It is a permissions issue, not a password issue.

Resolution

  1. Confirm you're using the correct account. Open My account and check the email shown matches the one invited to the workspace.
  2. Check whether you have a pending invitation in your email. If so, accept it and retry.
  3. Ask a workspace admin to confirm your membership under Members. If you're missing, request to be re-added.
  4. If you were recently added, sign out and back in to refresh your access token.
✓
Still blocked?Access changes can take up to five minutes to propagate. Wait, then retry once before escalating.

When to escalate

If a workspace admin confirms you are a member but AUTH-403 persists after re-authenticating, contact support with your account email, the workspace name, and the exact time of the error so the team can trace the access log.